Las explicaciones e información proporcionadas en esta página son solo explicaciones e información generales ya grandes rasgos sobre cómo redactar tu propio documento de Política de Reembolso. No debes considerar este artículo como asesoramiento legal o recomendaciones sobre lo que realmente debes hacer, porque no podemos saber de antemano cuáles son las políticas de reembolso específicas que deseas establecer entre tu negocio y tus clientes. Te recomendamos que busques asesoramiento legal para entender y elaborar tu propia Política de Reembolso.

Política de Reembolso: fundamentos

Dicho esto, una Política de Reembolso es un documento jurídicamente vinculante que tiene por objeto establecer las relaciones legales entre tú y tus clientes en lo que respeta a si les proporcionarás un reembolso y cómo vas a hacerlo. Los negocios en línea que venden productos a menudo están obligados (dependiendo de las leyes y la normativa nacional) a exponer su política de devolución de productos y su política de reembolso. En algunas jurisdicciones, esto es necesario para cumplir con las leyes de protección al consumidor. También puede ayudar a evitar reclamos legales de clientes que no están satisfechos con los productos que han comprado.

Qué debe incluirse en el documento de Política de Reembolso

En general, una Política de Reembolso suele abordar este tipo de cuestiones: el plazo para solicitar el reembolso, si el reembolso será total o parcial, en qué condiciones recibirá el cliente el reembolso y mucho más.

4. How we share your ‘Personal Information’

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

4.1. Third Party Service Providers:

Zen Psychology has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).

In case that Zen Psychology shares personal data with a Third Party Service Provider that provides AI services, Zen Psychology will ensure that the Third Party Service Provider is under a contractual obligation not to use the data in order to train or improve its AI models.

4.2. Law Enforcement, Legal Requests and Duties:

Zen Psychology may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.3. Protecting Rights and Safety:

Zen Psychology may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Zen Psychology, any of our Users, or any member of the general public, with or without notice to you.

5. Where do we Store/Process your ‘Personal Information’?

Zen Psychology may share personal information with third parties under certain circumstances described in this Policy, subject to obligations under the Data Privacy Framework Principles extend to third parties acting as agents who help us run our business and provide services, and Zen Psychology remains liable should a third party acting as our agent process personal information subject to this Policy in a manner inconsistent with this Policy, except where Zen Psychology is not responsible for the event giving rise to the damage.

In compliance with the Data Privacy Framework Principles, Zen Psychology commits to resolve complaints about our collection or use of your personal information.

Zen Psychology commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

Zen Psychology.com has further committed to refer unresolved Data Privacy Framework complaints to an alternative dispute resolution provider located in the United States. If you have an unresolved privacy, or data use, concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider TRUSTe at https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The services are provided at no cost to you.

If you have such an unresolved complaint, under the recourse mechanism you may contact the applicable EU Data Protection Authorities (free of charge). Zen Psychology commits to cooperate with the DPAs and comply with the advice given by such authorities.

6. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookies Policy.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Política de Reembolso

Aviso legal

7. Communications from Zen Psychology

Zen Psychology may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if we need to reschedule a certain Service; reply to your contact form or e-mail; send you reminders or warnings regarding upcoming sessions or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer a Zen Psychology User (which can be done by deactivating your account).

8. Data Retention

We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

9. Security

Zen Psychology has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Zen Psychology, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you share with Zen Psychology or anyone else. We encourage you to set strong passwords for your User Account, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, because certain areas on our Services are less secure than others (for example, if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

10. Updates and Interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website and other Services.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your Zen Psychology Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

11. Contacting us

If you have any questions about this Privacy Policy, please contact us at zenpsychologyspain@gmail.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

*The Wix Privacy Policy was used as a template to make this privacy policy.